A few brief notes with updates to our hours of operations, contact information and return exchange process. We appreciate your assistance in sending this email to all your families enrolled in the coming school year.
HOURS OF OPERATION
Our hours are adjusting for September and we are closed on Labour Day.
As of September 1st our hours of operation are Monday to Saturday from 9:00am – 5:30pm.
We are closed on Sunday’s and Statutory Holidays, including being closed on Labour Day.
CONTACTING CAMBRIDGE – please note that our telephone system has changed to better assist our clients.
As there is a high volume of calls and orders being placed during the next 2 week period, we ask for your patience and understanding. Please allow up to 24 hours to receive a reply on your request.
Email firstname.lastname@example.org for order related inquiries.
Email email@example.com for online school code or general inquiries.
The customer service telephone number is 604-924-9069 or toll free 1-800-924-9069.
All voice messages are recorded and emailed to our orders desk. Please ensure your voicemail includes your child’s first and last name, school he or she attends, the best number to be called back at and the details for how we can assist you. We will contact you back with 24 hours.
If your school allows returns to be left with the reception, the next scheduled pick up for returns is on September 9th at your school. This does not apply to all schools.
Families requiring a return or exchange prior to this date must ship their return to Cambridge Uniforms directly (we suggest using Canada Post), this will expedite the process of individual orders.
If there is a need for a rush return or exchange our suggestion is that a new order be placed. The returned goods can be sent back with the school pick up on September 9th and Cambridge Uniforms will issue a refund once received.
Below this email is a copy of our Return/Exchange form, which can also be found on our website at http://www.cambridgeuniforms.com/returns. All returns must be accompanied by this form.
Returns please mail to:
Attn: Returns Department
#112-2455 Dollarton Highway,
North Vancouver, BC
Canada, V7H 0A2
#112-2455 Dollarton Hwy. | North Vancouver, BC V7H 0A2, Canada
Telephone: 604924-9069 Email: firstname.lastname@example.org